A: Both cards can be used at an ATM machine to withdraw, deposit, and/or transfer money. ATM cards can be used at merchant locations who are members of PULSE. A VISA Check Card can be used anywhere Visa cards are accepted.

A: If you lose your ATM card or your VISA Check Card you should call 877-938-5400 as soon as possible to report the lost card or visit your local InFirst Bank office.

You can also use Manage Cards through Online Banking or your InFirst Bank Mobile App to immediately shut off your card if it is lost and conveniently turn it back on yourself if it is found.  This service also can send you notifications when transactions are approved/denied.

A: Yes, it is important for the bank to know if you are traveling outside the state or country. Please do one of the following:

• Call our toll-free number at 800-349-2814 to speak with one of our local team members
• Visit your local InFirst Bank office to speak with an InFirst team member in person
• Send a message through Online Banking

Please note, you will need to provide the dates you are traveling and any cities you will be visiting. This helps us to know there is no fraudulent activity on your account and you are the one using your card outside of the area.

A: If you forget your PIN please visit your local InFirst Bank office. For your financial protection and to ensure security, you will need to fill out a PIN request form in person.

You can also use Manage Cards through Online Banking or your InFirst Bank Mobile App to change your PIN.

A: You can use either card to withdraw up to $500 in cash per day from an ATM. In addition, you can use your VISA Check Card for up to $1500 in purchases in a 24-hour period from merchants who accept Visa Cards. This 24-hour period runs from midnight to midnight each day.

You can use Manage Cards through Online Banking or your InFirst Bank Mobile App to quickly and conveniently process a temporary increase to your spending limit for larger purchases that exceed debit card limits.

A: If your ATM card or your VISA Check card is damaged please visit your local InFirst Bank office or dial our toll free number at 800-349-2814.

A. Yes, InFirst has partnered with CARD SENTRY, a robust fraud-monitoring program powered by Proactive Risk Manager (PRM).

Card Sentry is an added layer of protection to stand watch over your card when you can’t be. Some benefits include;

• A 24/7/365 fraud monitoring Call Center.
• Continual monitoring of customer transactions for unusual behaviors.
• Live call center representatives contact customers directly in the event of suspicious card activity to verify transactions.
• Quickly denies transactions and shuts down a compromised card if they are reported to be fraudulent to restrict the card and prevent future unauthorized purchases.
• Deploys Real-Time Denials (RTD) to decline transactions matching a pre-defined criteria considered high risk.

Please note: Card Sentry representatives will only confirm with a customer if the transaction they are questioning is legitimate or fraudulent. They WILL NOT offer to change your UserID, Password, or PIN number to help you “protect your accounts”. Should a caller representing InFirst Bank offer to change your UserID, Password, PIN or request other sensitive personal information then immediately hang up the phone, do not provide any information, and contact our Customer Care Center at 800-349-2814 to alert them of this suspicious activity. The bank will never request that you provide your Password or PIN information for any reason.

A. Yes, there are. Within in our Mobile App you have a powerful tool called Manage Card. With Manage Card you can enjoy full control of your debit card!

• • Turn your card off and on if misplaced
  • Temporarily increase your spend limit for larger purchases
  • Set travel notifications and alerts
  • Report a card lost/stolen
  • Change your PIN